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Helpdesk & Windows Administration
Build and administer a Windows Active Directory environment, then work through helpdesk tickets. Practice user and policy management, remote administration, system hardening and troubleshooting.
What you’ll practice
- Configure an Active Directory domain with users, groups, workstations and Group Policy.
- Manage remote access, shared resources and endpoint security settings.
- Investigate helpdesk tickets and document fixes for common system and network problems.
Topics
- Windows
- Helpdesk
- System administration
Counts include distinct published activities in this course. Answer-based activities and labs count as exercises; assessments are separate. Repeated activities in a learning path count once.